Frequently Asked
Questions, answered honestly.
Plain-English answers to the questions families, residents, and referring professionals most often ask.
Admissions
Who is Step by Step for?
Adults — typically 25 and up — who have completed primary treatment (detox, residential, PHP, or a structured IOP) and are looking for a structured, design-forward residence for the months that follow. We are not a detox facility. We are not a clinical treatment program. We are sober living done at boutique scale.
How long do residents stay?
Most residents stay between 90 days and 12 months. We don't push artificial milestones; we map each resident's specific off-ramp from week one — work, school, sponsorship, family, housing — and they stay until that off-ramp is real.
What does the inquiry process look like?
Send a note through the inquiry form. We read every one personally and respond within one business day. We schedule a private call. If Step by Step seems like a fit, we move to a structured intake conversation that includes the resident and, if appropriate, family or referring clinician. Nothing is shared with anyone you haven't approved.
Cost
What does Step by Step cost?
Tuition reflects the residence: small, designed, well-staffed. We discuss specific tuition during the inquiry conversation, in the context of length-of-stay, family situation, and after-care plan. We are private-pay; we do not bill insurance directly.
Can my insurance reimburse me?
Some commercial PPO plans reimburse out-of-network sober living as part of an aftercare benefit. We don't promise this — but we'll provide the receipts and superbills you need to pursue reimbursement, and we can refer you to advocates who specialize in that work.
Day to day
What is daily life like?
Mornings begin with a brief house check-in. Residents work, study, attend outpatient or 12-step meetings, and run their own days. Evenings include a shared meal three times a week and a structured house meeting one night a week. Weekly one-on-ones with our team. Random drug screens. The house has a curfew that adjusts with phase. The pace is deliberately closer to a real life than to a facility.
Is the program 12-step based?
We are 12-step friendly without being 12-step exclusive. We expect every resident to be working an intentional recovery program — that is most often AA, NA, SMART Recovery, Refuge Recovery, or a clinical aftercare protocol. We do not impose one path.
Are MAT (medication-assisted treatment) residents welcome?
Yes. Suboxone, Vivitrol, naltrexone, and other physician-prescribed protocols are welcome and supported. Recovery is a lot of things; medication compliance, when prescribed, is one of them.
Family
How do you communicate with families?
On admission, residents sign a communication agreement specifying who at the family is in the loop and what is shared. Default is weekly family check-ins for the first 30 days, then a cadence the resident chooses. Crises are escalated to family same-day unless the resident has explicitly declined that and is over 18.
Can families visit?
After the first 30 days, yes. Visits are scheduled, the residence is genuinely a home, and families have, on multiple occasions, told us they were surprised by how much it felt like one.
Logistics
Is the residence accessible?
The first floor is fully accessible. We will share specific accessibility specifications during the intake conversation if relevant.
What if a relapse happens?
Relapse is taken seriously and met without shame. Depending on the situation, response may include an honest house conversation, a higher-acuity referral, a step-down plan, or a clean re-admission after stabilization. We do not pretend relapses don't happen — and we don't punish the human inside them.
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